Who is responsible for freight damage?
The receiver, also often noted as the consignee, is responsible for documenting any loss or damages that might result from the carriage and delivery of freight.
Who files a freight claim?
Officially, a freight claim is defined as a legal demand submitted by a shipper or a 3PL on their behalf to a carrier for financial reimbursement on the loss or damage of a shipment.
How do cargo claims work?
A cargo claim — also called a freight claim — is a legal demand for compensation presented by a shipper or consignee to the motor carrier that transported its freight. Usually, these claims are filed if, upon arrival, a shipment is found to be over in total quantity, short in total quantity, and/or damaged in some way.